Contact


    BASIC INFORMATION ON DATA PROTECTION
    Responsible: Isaías Cruz Irujo (MAKO PAKO)
    Purpose: To respond to the request for information made by the interested party.
    Legitimation: Consent of the interested party.
    Addressees: The data will not be transferred to third parties unless the transfer is necessary for the fulfilment of the purpose.
    Rights: To access, rectify and delete data, as well as other rights detailed in the additional information.
    Additional information: You can consult the detailed information on Data Protection through this link.

    Prices and cancellations

    The aim of MAKO PAKO is the sighting of marine wildlife in open water and snorkelling alongside the boat to see it from the water. However, these are wild animals with pelagic habits, so sightings are NOT guaranteed on any of the tours.

    Safety is the priority for the guides, so they reserve the right to cancel the activity at any time if necessary.
    The current sighting rate is 85%.

    • The price of the standard tour is 200€ per person (insurance and snorkelling equipment NOT included), and lasts approximately 4 to 5 hours.
    • There is the possibility of a private tour, which is more suited to the client’s requirements. Please contact us.
    • Departure cannot be 100% guaranteed until 48 hours before, as we depend on the sea and weather conditions.
    • A deposit of 50€ is required to formalise the booking (in case of cancellation by MAKO PAKO the full amount of the deposit will be refunded).
    • It is mandatory to have water activities insurance, and sign the liability waiver document.

    INCLUDED

    • Briefing about the activity and safety rules.
    • Guides.
    • Boat and captain.
    • Drinks and snacks.
    • Collaboration in the citizen science project by collecting sightings data.

    NOT INCLUDED

    • Snorkelling equipment. Rental 20 €.
    • Aquatic activities insurance, compulsory. You can take out your own insurance at this link
    • Everything not listed in INCLUDED

    CANCELLATION POLICY

    All departures are subject to cancellation by the organisation in the event of:

    • Failure to meet the minimum occupancy.
    • Bad weather conditions.

    In these cases, 100% of the deposit will be refunded, except in the case of GIFT VOUCHERS, which are non-refundable and will be rescheduled to another date within the current year.

    NO refunds will be given in the following cases:

    • Cancellation less than 30 days before the contracted date.
    • Failure to show up at the agreed place and time on the day of departure.
    • Not seeing sharks or their behaviour does not make it possible to enter the water with them.
    • GIFT VOUCHERS: Must be used in the same year in which they are purchased and no refunds are accepted.

    It is recommended to take anti-seasickness pills, and to do so at least half an hour before boarding, (MAKO PAKO cannot supply medication, ask your doctor).