All departures are subject to cancellation by the organisation in the event of:
- Failure to meet the minimum occupancy.
- Bad weather conditions.
In these cases, 100% of the deposit will be refunded, except in the case of GIFT VOUCHERS, which are non-refundable and will be rescheduled to another date within the current year.
NO refunds will be given in the following cases:
- Cancellation less than 30 days before the contracted date.
- Failure to show up at the agreed place and time on the day of departure.
- Not seeing sharks or their behaviour does not make it possible to enter the water with them.
- GIFT VOUCHERS: Must be used in the same year in which they are purchased and no refunds are accepted.
It is recommended to take anti-seasickness pills, and to do so at least half an hour before boarding, (MAKO PAKO cannot supply medication, ask your doctor).